What we do – The Support Desk

We're a trusted Managed IT Service provider based in Kāpiti, providing support to Kiwi businesses across New Zealand.

That means we’re responsible for looking after your business’s technology from providing your teams computers and equipment, to enabling the network, software and security they will need, to ongoing regular support with a proactive approach. We’re here for them and we’re here for you.

We specialise in robust technology solutions to keep your oganisation performing

We get you going

Hardware Procurement

Whether you’re just starting out or in need of an update, we can provide you with the hardware our business needs

Domains and Websites

Let us help you get online with our domain name and webservices. With our NZ based support team and servers we can build, host, and manage all your web requirements.

Microsoft 365

We can setup and manage your Microsoft 365, a complete, intelligent solution that empowers everyone in your team to be creative and work together, securely. Microsoft 365 brings together the best of Office 365, Windows, and Business Mobility.

VOIP Telephone

We can connect your business with our VoIP solution which enables you to connect remote staff with ease, allow for effective DR strategies, and reduce your telecommunications spend. We’ve designed our solutions to be low cost and flexible.

UFB Internet

The backbone of most modern business is a reliable internet connection. The Support Desk work with Lightwire to ensure seamless installation, management, and support for your business internet line with 24 hour support.

We keep you running

Managed IT Services

We can proactively support and manage your business’s technology so you can focus on the task ahead. Our support plans have been designed to provide the right level of support and service for your business size, budget, and IT use. All plans include remote support, managed antivirus, and computer health monitoring and maintenance.

Antivirus and Security

Having someone manage your software’s viruses and security ensures you are always protected. Today’s malware, being dynamic and often targeted, requires a multi-layered approach. With real time monitoring we are able to proactively protect your devices.

Backup

A reliable backup solution is one of the most important processes a business can have. Our backup solution eliminates the need to manually run a back up of your computers each day, or rotate disks daily. We implement, monitor, and manage the back up process to ensure your day is backed up and protected.

Managed Print Services

Our Brother Managed Print Services (MPS) is a bespoke print solution, designed to support busy kiwi businesses with their printing requirements through simple and affordable pricing.

We give you peace of mind

Unlimited Remote Helpdesk

A friendly support team where you can call or email for all your IT issues.

Protection

Our protection is based on cyber security framework best practices, with layered security to help protect your data.

After Hours Support

Our after hours support is available for those critical after-hours emergencies.

24/7/365 Monitoring

Our Helpdesk continually monitors for issues that could affect your network and proactively works on them.

Proactive Maintenance

We keep your network up to date with Microsoft, Adobe, Chrome, and other updates automatically delivered

Central Access Portal

We offer a web-based portal where you and your staff can access things such as Open Tickets, Support Requests, Knowledge base and more.

Fixed Fee Costs

We make sure you know your IT costs well in advance to make for easy budgeting.

Executive Reporting

We provide regular IT Executive Reports as well as technology business reviews to assist with future planning and projects.

We believe IT isn't just about support and maintenance.

It’s about building the right foundations for your business to get you going, keep you running, and tackle the opportunities ahead.